Apple App Store Support Desk • Guideline 1.5

ContestMathPro™ Support

Q: Which Apple devices and iOS versions are supported?

Contest Math Pro (CoMP) is engineered natively with Swift and SwiftUI for iPadOS 16.0 or later and iOS 16.0 or later. It is fully optimized for all modern iPad models (iPad, iPad mini, iPad Air, and iPad Pro) and supports all generations of Apple Pencil with ultra-low latency palm rejection.

Q: Does Contest Math Pro work offline without Wi-Fi?

Yes! All 1,100+ original competition problems, 25-question benchmark simulations, 10 Speed Sprints, formula flashcards, and the Apple Pencil scratchpad operate 100% offline. Live Socratic hint generation with Mathimus utilizes a light internet connection when requested.

Q: How does the Socratic AI Coach (Mathimus) work?

Mathimus evaluates the student's current step and delivers three progressive hints: Step 1 (Foundation Nudge), Step 2 (Tactical Casework), and Step 3 (Conceptual Breakthrough). It never gives away the answer, helping students develop true problem-solving intuition.

Q: What is the difference between CoMP Standard and CoMP PRO?

CoMP Standard is free to download and gives students full access to 1,100+ competition problems, benchmark exams, Speed Sprints, formula review, scratchpad, and daily complimentary hints. CoMP PRO is an optional subscription ($9.99/mo or $59.99/yr with a 7-day free trial) with high-capacity AI hint ladders, mistake trap analytics, error clone drills, and print-ready Parent PDF progress reports.

Q: How do I restore my purchase or manage my subscription?

Purchases are managed directly by Apple StoreKit. To restore purchases, open CoMP > Settings > 'Restore Purchases'. To cancel or modify subscriptions, open iOS Settings > Apple ID > Subscriptions > Contest Math Pro.

Q: Does Contest Math Pro support Apple Family Sharing?

Yes! Both the Monthly Pass and the Annual Competition Pass are Apple Family Sharing enabled, allowing up to 5 family members to access CoMP PRO across their individual iPads and iPhones.

Q: How do I generate and print Parent PDF Progress Reports?

From the CoMP home dashboard, tap the 'Parent Report' icon. CoMP compiles a 2-page print-ready US Letter PDF containing Bayesian score trajectory, 5-Pillar Mastery Radar, and personalized practice plan. Tap the iOS Share sheet icon to print via AirPrint, AirDrop to a Mac, or save directly to Files.

Q: How do I submit problem errata or suggest alternate solutions?

Every problem in CoMP is an original creation verified by competitive math coaches. You can submit errata using the support ticket form with the Problem Code or contact our support engineering desk directly at info@kineticinspirationllc.com.

We are dedicated to providing champion mathematicians, parents, and coaches with prompt, attentive assistance for ContestMathPro™ and Mathimus™. Browse our troubleshooting guide below or contact our engineering desk directly.

Direct Support Channels

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Technical & StoreKit Support

For app performance, subscription restoration, or general inquiries:

Email App Support Desk

Average response time: Within 24 business hours

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Developer & Publisher

Kinetic Inspiration LLC
Incorporated in California, United States

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Student Privacy & COPPA Desk

For data rights, telemetry retention, or parental inquiries:

Contact Student Privacy Desk

Quick StoreKit & Device Tips

Requires iOS 16.0+ or iPadOS 16.0+.
To restore in-app purchases: open CoMP Settings > Restore Purchases.
To cancel or manage subscriptions: open iOS Settings > [Your Apple ID] > Subscriptions > Contest Math Pro.
All 1,100+ problem sets, tests, and scratchpads work 100% offline.

Submit a Support Ticket

Fill out the details below and our development team will review your ticket promptly.

Your Name

Email Address

Application

Device & iPadOS/iOS Version

Frequently Asked Questions

Find immediate answers to common technical, curriculum, subscription, and device questions.

Which Apple devices and iOS versions are supported? ▼

Contest Math Pro is engineered natively with Swift and SwiftUI for iPadOS 16.0 or later and iOS 16.0 or later. It is fully optimized for all iPad models (iPad 10th gen, iPad Air, iPad mini, and iPad Pro) and iPhone models. The digital scratchpad supports all generations of Apple Pencil with ultra-low latency palm rejection.

Does ContestMathPro™ work offline without Wi-Fi or cellular? ▼

Yes! All 1,100+ original competition problems, 25-question timed benchmark simulations, 10 Speed Sprints, formula flashcard reviews, mistake bank histories, and the Apple Pencil scratchpad operate completely offline. An active internet connection is only needed when requesting live Socratic AI hint ladders from Mathimus™ or syncing across iCloud.

How does the Socratic AI Coach (Mathimus™) avoid giving away answers? ▼

Unlike traditional answer-lookup engines, Mathimus™ is constrained by strict pedagogical guardrails. It never reveals answers directly. Instead, it provides a 3-tier scaffolding ladder: Step 1 (Foundation Nudge), Step 2 (Tactical Casework), and Step 3 (Conceptual Breakthrough), guiding students to make the cognitive discovery independently.

What is the difference between CoMP Standard and CoMP PRO? ▼

CoMP Standard is completely free to download and gives students full access to all 1,100+ competition problems, benchmark timed tests, speed sprints, formula flashcards, Apple Pencil scratchpads, and daily complimentary Mathimus™ hints.

CoMP PRO is an optional in-app subscription ($9.99/month or $59.99/year with a 7-day free trial) that unlocks high-capacity daily AI hint ladders, full 3-step proof breakdowns, diagnostic mistake trap telemetry, personalized error clone drills, and print-ready 2-page Executive Parent PDF Reports.

How do I restore my purchase or manage my subscription? ▼

All billing is handled securely through Apple StoreKit. To restore existing purchases on a new iPad or iPhone, open Contest Math Pro > Settings > Restore Purchases. To manage, modify, or cancel your subscription, open your iOS Settings > [Your Apple ID] > Subscriptions > Contest Math Pro.

Does Contest Math Pro support Apple Family Sharing? ▼

Yes. Both the CoMP PRO Monthly Pass and the Annual Competition Pass are Apple Family Sharing enabled. Up to five family members can share full PRO access on their respective devices through your Apple Family group.

How do I generate and print Parent PDF Progress Reports? ▼

From the CoMP home dashboard, tap the “Parent Report” icon. CoMP automatically compiles a high-resolution, 2-page print-ready US Letter PDF containing the student’s Bayesian score trajectory, 5-Pillar Mastery Radar, and personalized 3-phase practice plan. Tap the iOS Share sheet icon to print via AirPrint, AirDrop to a Mac, or save directly to Files.

How do I submit problem errata or suggest alternate solutions? ▼

We take mathematical precision very seriously. Every problem in CoMP is an original, copyright-clean creation verified by competitive math coaches. If you identify a typo, dispute an answer key, or wish to share an elegant alternate solution, please submit a ticket using the form above with the Problem Code (e.g. GEO-Q14 or SPRINT-III-7) or contact our problem errata desk directly.